Is anyone else fed up with calling about an account an getting a person with a strong accent from India?

I spend an extra 5 minutes at best, trying to decipher what they said and having them repeat themselves. For the amount we have to pay in interest, you would think the credit provider would make servicing the account easier.
Is anyone else fed up with calling about an account an getting a person with a strong accent from India?
I have had it with the thoughtless outsourcing most companies engage in!





When I am connected to someone with strong accent, I tell them I cannot understand them and request someone else. If I am connected to another person who has no real command of English, I demand to speak to a supervisor.


Once, I did have to demand to speak to a supervisor in US. It took a while, but I got one.
Reply:Yep, it drives me nuts too.





I used to work for Macy's credit, and they have a call center in India. Well this call center can only do certain things (for instance, they can't handle the Visa portions of the account) so they were constantly transfering the call back to us. It's a real nightmare trying to find out what the situation is from the India rep and then talking to a customer who is irate about being transfered.





Believe it or not, Macy's is losing a large amount of business over this. If it keeps on that trend, they will probably get the hint.
Reply:The best advice I can offer is stop doing business withthose companies.





I have cancelled credit cards, when they ask. I tell them that it is because I can not understand the people that are supposed to be on the other end of the phone to help. I also do the same thing with companies that keep sending me junk in the mail.
Reply:Yes it is a real problem and it feels like eternity trying to figure out what they're saying.


OH Bless! everyone should be given a chance to do their job but when its at the expense of the customers patience then it just ain't right.


There really isn't anything we can do but to request to speak to a higher authority and fingers crossed it will be with someone we can understand.
Reply:I went round and round with a DirectV customer service rep. in Indonesia. They are difficult to understand and are so far detached from the situation they are cold and helpless. I hate it.
Reply:It is cheap labor for companies %26amp; they do not care about their customers. I do cancel anything if they out-source, the people do not understand me and I do not understand them.
Reply:i agree and they always give them british names so clearly made up, why would a native indian be called harry or mary?!
Reply:Yes, It is the worst!
family name